OWC Mercury Elite Pro Dual Assembly Manual & User Manual

Assembly Manual & User Manual for OWC Mercury Elite Pro Dual Computer Accessories, Computer Hardware (13 pages)

Specifications:

901/901938-mercury_elite_pro_dual.pdf file (15 Jan 2024)
  • Manufacturer: OWC
  • Category of Device: Computer Accessories, Computer Hardware
  • Document: Mercury Elite Pro Dual, File Type: PDF Assembly Manual & User Manual
  • Updated: 15-01-2024
  • Count of Pages: 13
Download Mercury Elite Pro Dual Manual (13 pages)

Read OWC Mercury Elite Pro Dual PDF Manual Online:

Data: UPD 15th January 2024

OWC Mercury Elite Pro Dual Computer Accessories, Computer Hardware PDF Assembly Manual & User Manual (Updated: Monday 15th of January 2024 07:25:23 AM)

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Compatible devices: Mercury Elite Pro, ThunderBay 8, Mercury Elite-AL Pro "Quad Interface", Mac Pro SATA Optical Drive, ENVOY PRO ELEKTRON, ThunderBlade V4, data doubler, Mercury Elite Pro Dual USB-C.

Recommended Documentation:

Text Version of OWC Mercury Elite Pro Dual Computer Accessories, Computer Hardware Manual

(Ocr-Read Summary of Contents, Document's Main Page, UPD: 15 January 2024)
  • Page 1:

    MERCURY ELITE PRO DUAL

    Assembly Manual & User Guide

  • Page 2:

    INTRODUCTION

    1.1 Minimum System Requirements ............................................1

    1.1.1 Apple Mac Requirements

    1.1.2 PC Requirements

    1.1.3 Supported Drives

    1.2 Package Contents .................................................................1

    1.3 About This Manual .................................................................1

    1.4 Front View ..............................................................................3

    1.5 Rear View ...............................................................................3

    1.6 Usage Notes ..........................................................................4

    DEVICE SETUP

    2.1 Quick Start .............................................................................5

    2.2 Assembly ...............................................................................5

    2.3 RAID Settings ........................................................................8

    2.3.1 Changing the RAID Mode

    2.3.2 RAID Modes

    2.4 Drive Failure ...........................................................................9

    2.4.1 Replacing Drives

    SUPPORT RESOURCES

    3.1 Formatting ...........................................................................10

    3.2 Troubleshooting ...................................................................10

    3.3 About Data Backup .............................................................10

    3.4 Online Resources.................................................................10

    3.5 Contacting Technical Support .............................................10

    OWC MERCURY ELITE PRO DUAL

    CONTENTS

    CONTENTS

  • Page 3:

    OWC MERCURY ELITE PRO DUAL

    INTRODUCTION

    1

    1.1 Minimum System Requirements

    1.1.1 Apple Mac Requirements

    • USB 3.1 Gen 1

    • OS X 10.6-10.11.6

    • macOS 10.12 or later

    • FireWire 800

    • OS X 10.2-10.11.6

    • macOS 10.12 or later

    1.1.2 PC Requirements

    • USB 3.1 Gen 1: Windows XP or later

    • FireWire 800: Windows XP or later

    1.1.3 Supported Drives

    • 3.5” SATA hard drives (identical model and capacity required for RAID 0 and RAID 1)

    1.2 Package Contents

    Not pictured: If the Mercury Elite Pro Dual was purchased without drives, a packet of screws is included.

    1.3 About This Manual

    The images and descriptions may vary slightly between this manual and the unit shipped. Functions and features

    may change depending on the rmware version or driver version, if applicable. Please visit the product web page

    for the most recent product information. OWC’s Limited Warranty is not transferable and subject to limitations.

    Mercury Elite Pro Dual Power Supply

    and cable

    FireWire 800 (1394b)

    9-9 pin cable

    USB 3.1 Gen 1 (Standard-A

    to Standard-B) cable

    INTRODUCTION

  • Page 4:

    OWC MERCURY ELITE PRO DUAL

    INTRODUCTION

    2

    To avoid damage, do not expose the device to temperatures outside: 41º — 107º F

    (operating) or -40º — 149º F (non-operating)

    Always unplug the device from the electrical outlet if there is a risk of lightning or if it will be

    unused for an extended period of time. Otherwise, there is an increased risk of electrical

    shock, short-circuiting or re.

    Do not use the device near other electrical appliances such as televisions, radios or

    speakers. Doing so may cause interference which will adversely aect the operation of the

    other products.

    Do not place the device near sources of magnetic interference, such as computer displays,

    televisions or speakers. Magnetic interference can aect the operation and stability of hard

    drives.

    Do not place objects on top of the device.

    Protect your device from excessive exposure to dust during use or storage. Dust can build

    up inside the device, increasing the risk of damage or malfunction.

    Do not block any ventilation openings on the device. These help to keep the device cool

    during operation. Blocking the ventilation openings may cause damage to the device and

    cause an increased risk of short-circuiting or re.

    Read this user guide carefully and follow the recommended steps for assembly.

    Use proper anti-static precautions while installing your hard drives into this drive enclosure.

    Failure to do so can cause damage to your drive mechanisms and/or the enclosure.

    Do not attempt to disassemble or modify the device. To avoid any risk of electrical shock,

    re, short-circuiting or dangerous emissions, never insert any metallic object into the device.

    If it appears to be malfunctioning, please contact technical support.

    Never expose your device to rain, or use it near water or in damp or wet conditions. Never

    place objects containing liquids on the drive, as they may spill into its openings. Doing so

    increases the risk of electrical shock, short-circuiting, re or personal injury.

    General Use Precautions

    Safety Precautions

  • Page 5:

    OWC MERCURY ELITE PRO DUAL

    INTRODUCTION

    3

    1.4 Front View

    1. Power — This LED emits a solid blue light when the

    Elite Pro Dual is powered on.

    2. LEDs 1 & 2 — These LEDs represent the two

    drives inside the Elite Pro Dual. During normal

    activity, each of these LEDs will blink green when

    the corresponding drive is accessed. If one of the

    drives in the Elite Pro Dual fails, or if the drive bay

    is empty, the corresponding LED will turn solid red.

    3. Rebuild — If the Elite Pro Dual is set up as a RAID 1

    and one of the hard drives is being rebuilt, this LED

    will blink green during the rebuild process. The LED

    that corresponds to the hard drive being rebuilt will

    also blink green.

    1.5 Rear View

    1. ON/OFF Switch — Turn power to the Elite Pro Dual

    on and o with this switch.

    2. DC IN — Connect the included power supply here.

    3. FireWire 800 ports — Attach the included 9-9 pin

    FireWire 800 cable to one of these ports and to your

    computer. Use the other FireWire 800 port to daisy

    chain other FireWire 800 devices.

    4. USB 3.1 Gen 1 port — Attach the included USB 3.1

    Gen 1 (Standard-A to Standard-B) cable here.

    5. RAID Dial — Set the RAID mode here.

    6. Kensington

    ®

    Security Slot — Connect a security

    tether here.

    1 2 3

    1

    2

    3

    4

    5

    6

  • Page 6:

    OWC MERCURY ELITE PRO DUAL

    INTRODUCTION

    4

    1.6 Usage Notes

    • Use only one interface (USB 3.1 Gen 1 or FireWire 800) at a time.

    • In order for the computer to access volumes larger than 2TB, the operating system needs to support

    large volumes (e.g. Windows Vista or OS X 10.4 and above).

    • If the enclosure is powered on but there is no active data connection, or if the computer is sleeping,

    both drive LEDs will display as solid red. If this happens when the drive is not sleeping and there is a

    cable connection present, check both ends of the data cable to ensure it is securely connected to the

    enclosure and the computer.

    • Booting in RAID 0, RAID 1, and SPAN mode are supported via both USB 3.1 Gen 1 and FireWire 800.

    FireWire 800 also supports Independent mode booting.

    • When connected via USB, the following limitations apply when booting in Independent mode:

    • Only the disk connected to Port 2 is bootable when both drives are installed.

    • If only one drive is installed, the disk will boot regardless of which port it is connected to. See Section

    2.2 for more information on ports and drive connections.

    • When you want to change the data connection type from FireWire to USB or vice-versa, do the following:

    unmount the volume in the OS, then power o the Elite Pro Dual. Next switch the data connection, wait

    10 seconds, then power on the Elite Pro Dual again to resume operation.

    • For the safe removal of your drive and to ensure that no data is lost, always eject or unmount the

    corresponding disk(s) from your operating system before powering o. You can use the methods

    described below to safely unmount your disk(s).

    OS X :

    • Drag the icon for the disk you wish to unmount to the trash can; OR

    • Right-click the disk icon on the desktop, then click “Eject”; OR

    • Highlight the disk on your Desktop and press Command-E.

    Windows:

    1. Go to the System Tray (located in the lower right corner of your screen). Click on the “Eject”

    icon (a small green arrow over a hardware image).

    2. A message will appear, detailing the devices that the “Eject” icon controls, i.e., “Safely remove...” Click on

    this prompt.

    3. You will then see a message that says, “Safe to Remove Hardware.” It is now safe to disconnect

    the Mercury Elite Pro Dual from the computer.

  • Page 7:

    OWC MERCURY ELITE PRO DUAL

    DEVICE SETUP

    5

    2.1 Quick Start

    Follow the steps below to use the OWC Drive Guide utility to format your Mercury Elite Pro Dual for Mac (OS X

    10.6 and later) or Windows (XP and later). If you installed your own drives, please use the formatting method you

    are most familiar with or check Section 3.1 for a link to our online formatting tips.

    1. Power on the Mercury Elite Pro Dual and plug it into to your computer using the proper data cable. If you prefer

    to use a dierent formatting utility, do so at this time and skip the rest of these steps.

    2. The disk will mount and your operating system will display it as “OWC SETUP”. Open the disk icon to view its

    contents.

    3. Double-click the OWC Drive Guide application.

    4. Follow the simple on-screen instructions to complete the formatting process. Once the formatting is nished

    the drive is ready to use.

    2.2 Assembly

    These assembly instructions are written for users who purchased the Mercury Elite Pro Dual as an empty enclosure.

    The instructions show how to open the enclosure in order to install drives. IMPORTANT: opening an enclosure

    with pre-installed drives will VOID the warranty. You may replace the drives after the expiration of the original

    warranty. You should start with Step 9 in that case and work backwards.

    1. Remove the Mercury Elite Pro Dual from its packaging,

    then set the enclosure on its side. Use a Phillips PH2

    driver to remove the screws shown above.

    2. Slide the inner chassis out the front of the outer case,

    as shown at left. Start by pushing on the back cover,

    then grip the front grill and pull the chassis the rest of

    the way.

    DEVICE SETUP

  • Page 8:

    OWC MERCURY ELITE PRO DUAL

    DEVICE SETUP

    6

    3. When removed from the outer enclosure, the inner

    chassis will appear as shown at right. There will also

    be a packet of screws inside (not shown). Remove this

    packet and use the screws as directed in subsequent

    assembly steps. NOTE: The data and power cables

    (inset) are listed as Port 1 and Port 2. In order for

    the numbered LEDs to line up with the drives when

    looking at the front cover, the rst drive installed should

    be connected to the ‘Port 2’ cables, and the second

    drive connected to the ‘Port 1’ cables.

    4. Carefully set the rst hard drive into the inner chassis so

    that the edge with the SATA ports sits just to the right

    of the cable connectors on the circuit board. Make

    sure the holes on the sides of the drive line up with the

    holes on the sides of the inner chassis. Connect one

    set of data and power cables (labeled either ‘Port 1’ or

    ‘Port 2’) to the corresponding ports on the drive. Do

    not remove any cables from the Elite Pro Dual.

    5. Set the second drive into the inner chassis, aligning

    it with the rst drive. Make sure the holes on the

    sides of the drive line up with the holes on the sides

    of the inner chassis. Connect the other set of data

    and power cables to the corresponding ports on the

    drive. The cables may need to twist or bend slightly;

    this is OK as long as you do not crimp the cables and

    none of the cables protrude from the back plate once

    connected.

  • Page 9:

    OWC MERCURY ELITE PRO DUAL

    DEVICE SETUP

    7

    6. Using eight of the larger screws from the packet you

    removed in Step 3, fasten the inner chassis to the hard

    drives. There are four screw holes on each side of the

    inner chassis, circled above in red.

    7. To determine the correct orientation of the outer

    enclosure relative to the inner chassis, turn the outer

    enclosure on its side and look at the bottom. As

    shown above, the screw holes at the front of the outer

    enclosure are close to the silicone feet. The screw

    holes at the rear of the outer enclosure are farther

    away from the silicone feet.

    8. Once you know the correct orientation from Step 8,

    slide the inner chassis back into the outer enclosure

    as shown.

    9. Once the front grill of the inner chassis sits ush with the

    edge of the outer enclosure, turn the device on its side

    again. The screw holes in the outer enclosure should

    line up with the screw holes in the inner chassis. Use

    the four smaller screws to fasten the inner chassis to

    the outer enclosure, shown above.

    The assembly process is now complete.

    REAR FRONT

  • Page 10:

    OWC MERCURY ELITE PRO DUAL

    DEVICE SETUP

    8

    2.3 RAID Settings

    2.3.1 Changing the RAID Mode

    The RAID mode is controlled by a dial on the rear of the unit, as shown below-left. The dial has four positions,

    each labeled with a dierent RAID mode. To change the RAID mode, follow the simple steps below.

    Adjust the RAID dial so that the arrow is pointing at the desired RAID mode. Each time the arrow is aligned

    with a new mode, you will feel a slight click. A small athead screwdriver works the best to adjust the dial.

    When starting from a power on state, rotate the dial on the back of the enclosure

    to the desired RAID mode, then unmount the drive and power o the Elite Pro

    Dual. Next power on the Elite Pro Dual. The LEDs on the front will blink for a brief

    time; once the blinking stops the drive is ready to use.

    When starting from a power o state, rotate the dial on the back of the enclosure

    to the desired RAID mode, then power on the Elite Pro Dual. The LEDs on the

    front will blink for a brief time; once the blinking stops the drive is ready to use.

    NOTE: changing the RAID mode for the Mercury Elite Pro Dual requires an active USB or FireWire connection.

    See Section 2.3.2 - “RAID Modes” for more information on each RAID mode that can be used, and how it

    diers from the others.

    2.3.2 RAID Modes

    RAID 0 “Drive Striping” Mode:

    The two drives show up as a single large disk with a size equal to the combined capacities of both drives.

    RAID 0 is used when speed is the primary objective; it does not provide data redundancy for protection.

    The reading and writing of data les is spread across both drives to gain speed by distributing the workload.

    This allows for the fastest data transfer rates, but if one drive fails the whole array becomes corrupted. The

    data will be lost.

    RAID 1 “Drive Mirroring” Mode:

    The two drives show up as a single disk with a size equal to the capacity of a single drive from the array.

    RAID 1 copies (or “mirrors”) the data from the rst drive to the second drive. This is useful when reliability

    and redundancy are more important than capacity or maximum speed. When one drive fails, it can be

    replaced and the data can be rebuilt automatically from the other functioning drive. See Section 2.4 for

    more details on the drive replacement and rebuild process.

    Warning

    Changing the RAID mode will destroy the data on the drives. Be sure to back up your data rst!

    See Section 3.4 for information on proper backup strategies.

    Note

    Changing the RAID mode for the Mercury Elite Pro Dual requires an active USB or FireWire

    connection.

    Warning

    Drives of identical model and capacity are required for RAID 0 and RAID 1. Always maintain a full

    and separate backup of your RAID disks, especially RAID 0 disks.

  • Page 11:

    OWC MERCURY ELITE PRO DUAL

    DEVICE SETUP

    9

    Span Mode:

    Both drives show up as a single large disk, but one which functions dierently than RAID 0. The total size

    will depend on the drives installed; unlike RAID 0 or RAID 1 you can use drives of dierent capacities. A

    Span is an array (but not a RAID) in which the data is written sequentially across the drives. When one drive

    becomes full, subsequent data is written to the second drive. This combines the capacities of the drives,

    but it does not provide any performance or data redundancy benets.

    Independent Drive Mode

    Each drive will appear individually without being combined. If you are using drives of diering capacity and

    model, or if you are using only one drive, this is the mode to use.

    2.4 Drive Failure

    In the event that one of the drives fails, the corresponding drive LED will turn solid red. If the Mercury Elite Pro Dual

    was congured as a RAID 0 or Span, the data on the array is lost and the volume is no longer usable. In a span,

    only the data stored on the failed drive is lost, although data recovery software will be required to recover the data

    from the other drive in the Span. If the drives were congured independently, then the data on the drive that did

    not fail will remain intact.

    2.4.1 Replacing Drives

    If the Elite Pro Dual is set up as a RAID 1, a drive that has failed can be replaced. The data will remain

    accessible via the functioning drive, until the RAID 1 array is rebuilt with a new drive. If the Elite Pro Dual

    was purchased with drives already installed and it is still under warranty, see Section 3.5 to contact OWC

    technical support and arrange for replacement. If the unit is outside its warranty or was purchased without

    drives, follow the assembly instructions in Section 2.2 to access and replace the failed drive.

    If the Drive 1 LED is solid red, the failed drive is the one on the bottom, connected directly to the black SATA

    connector on the circuit board (see Section 2.2, step 4). If the Drive 2 LED is solid red, the failed drive is the

    one on the top, connected using a SATA cable (see Section 2.2, step 5).

    Once the drive has been replaced, if the Elite Pro Dual is congured as a RAID 1, the array will automatically

    begin the rebuild process when it is turned on. This process may take several hours to more than a day,

    based on the capacity of the drives. During the rebuild process, the LED for the drive being rebuilt (Drive 1

    or Drive 2) will blink green, and the rebuild LED will blink green.

    It is recommended to leave the Elite Pro Dual turned on during the entire rebuild process, but if power is

    interrupted (or the computer sleeps), the unit will continue rebuilding automatically when power is restored.

    Once the rebuild process is complete, the rebuild LED will turn o and the LED for the rebuilt drive will

    resume normal activity. See Section 1.4 for more information on the behavior of the LEDs on the front of the

    Elite Pro Dual.

    Note

    The Mercury Elite Pro Dual needs an active data signal to remain powered on. If it is disconnected

    from the computer, or if the computer goes to sleep or turns o, the device will power o.

    To minimize the total rebuild time, it is recommended to keep the device connected to the

    computer (with the computer powered on), and disable any hard drive sleep settings on the

    computer for the duration of the rebuild process.

    Note

    A failed drive must be replaced with an identical drive (model, capacity, rmware).

  • Page 12:

    OWC MERCURY ELITE PRO DUAL

    SUPPORT RESOURCES

    10

    3.1 Format ting

    For additional formatting information, including instructions on how to format your Mercury Elite Pro Dual for Mac

    or Windows, go to: www.owcdigital.com/format

    3.2 Troubleshooting

    Begin your troubleshooting by verifying that the power cable is connected to the Elite Pro Dual and to a power

    source. If the power cable is connected to a power strip, make sure that the power strip switch is in the ON

    position. Next, verify that both ends of the data cable are properly plugged into the computer and the Elite Pro

    Dual.

    If you are still having trouble, try connecting a dierent type of data cable and see if the Elite Pro Dual works

    properly; you can also connect the device to a dierent computer or use dierent cables of the same type.

    Sometimes the cables themselves can have aws.

    If one of the drive LEDs (Drive 1 or Drive 2) is solid red, then that drive has failed. See Section 2.4 for instructions

    on how to proceed. If the Elite Pro Dual is congured as a RAID 1 and the rebuild LED is blinking, simply wait for

    the rebuild process to complete. If the rebuild LED is still blinking after more than 48 hours, contact tech support

    for assistance. If problems persist, Section 3.5 provides information for contacting technical support.

    3.3 About Data Backup

    To ensure that your les are protected and to prevent data loss, we strongly suggest that you keep two copies

    of your data: one copy on your Mercury Elite Pro Dual and a second copy on either your internal drive or another

    storage medium, such as an optical backup, or on another external storage unit. Any data loss or corruption while

    using the Mercury Elite Pro Dual is the sole responsibility of the user, and under no circumstances may OWC,

    its parents, partners, aliates, ocers, employees, or agents be held liable for loss of the use of data including

    compensation of any kind or recovery of the data.

    3.4 Online Resources

    To access our online knowledge base, please visit: www.owcdigital.com/faq

    3.5 Contacting Technical Support

    SUPPORT RESOURCES

    Phone: M–F, 8am–5pm CST

    (866) 692-7100 (N. America) | +1 (815) 338-4751 (Int’l)

    Chat: M–F, 8am–8pm CST

    www.owcdigital.com/support

    Email: Answered within 48 hours

    www.owcdigital.com/support

  • Page 13:

    Copyright 2017 OWC. All Rights Reserved.

    OWC’s Limited Warranty is not transferable and subject to limitations.

    Changes:

    The material in this document is for information purposes only and subject to change without notice. While

    reasonable eorts have been made in the preparation of this document to assure its accuracy, OWC, its

    parent, partners, aliates, ocers, employees, and agents assume no liability resulting from errors or

    omissions in this document, or from the use of the information contained herein. OWC reserves the right

    to make changes or revisions in the product design or the product manual without reservation and without

    obligation to notify any person of such revisions and changes.

    FCC Statement:

    Warning! Modications not authorized by the manufacturer may void the user’s authority to operate this

    device.

    NOTE: This equipment has been tested and found to comply with the limits for a Class digital device,

    pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against

    harmful interference in a residential installation. This equipment generates, uses and can radiate radio

    frequency energy and, if not installed and used in accordance with the instructions, may cause harmful

    interference to radio communications. However, there is no guarantee that interference will not occur in a

    particular installation. If this equipment does cause harmful interference with radio or television reception,

    which can be determined by turning the equipment o and on, the user is encouraged to try to correct the

    interference by one or more of the following measures:

    • Reorient or relocate the receiving antenna.

    • Increase the separation between the equipment and receiver.

    • Connect the equipment to an outlet on a circuit dierent from that to which the receiver is connected.

    Warranty:

    The Mercury Elite Pro Dual has a 3 Year OWC Limited Warranty if it was bundled with drives. Mercury Elite

    Pro Dual enclosures that do not ship with drives have a 1 Year OWC Limited Warranty. Please visit the web

    site for warranty details.

    Copyrights and Trademarks:

    No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by

    any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written consent

    of OWC.

    © 2017 OWC. All rights reserved.

    OWC is trademark of New Concepts Development Corporation, registered in the U.S. Patent and Trademark

    Oce and/or in Canada. The OWC logo is a trademark of New Concepts Development Corporation. Apple,

    FireWire, Mac, macOS, and OS X are trademarks of Apple Inc., registered in the United States and/or other

    countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation

    in the United States and/or other countries. Other marks may be the trademark or registered trademark

    property of their owners.

    OWCMANMEPD562UFR5 07/12/17 DM

DOC-d3c3c7c5:

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