Terayon TJ 411 Installation Manual

1, PN 8500206 REV A Terayon DOCSIS Modem Installation Guide Models: TJ 411 TJ 411E READY CABLE RECV SEND ENET USB POWER 2952 Bunker Hill Lane Santa Clara, CA 95054 www.terayon.com …

2, Table of Contents Modem Intallation Guide Table of Contents Congratulations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Installation Overview . . . . . . . . . . . . .…

3, Congratulations TJ 411 DOCSIS Cable Modem Installation Guide 1 Installation Guide READ ME FIRST! Congratulations Congratulations on your purchase of a Terayon DOCSIS Cable Modem. The Terayon TJ 411 or TJ 411E DOCSIS Cable Modem is the perfect choice for connecting your personal computer to a lightning fast broadband internet connection. Getting Started This installation guide is designed for anyone who wants all the “how-to” infor- mation about installing the TJ 411 or 411E Data-Over-Cable Service Interface Specification (DOCSIS) Cable Modem. Yo…

4, Terayon TJ 411 Getting Started 2 TJ 411 DOCSIS Cable Modem Installation Guide Figure 1 Contents of Cable Modem Box TERAYON DOCSIS CABLE MODEM MODEL TJ 411 or TJ 411E RJ-45 ETHERNET CABLE USB CABLE CD-ROM WITH USB DRIVERS CAUTION RISK OF ELECTRIC SHOCK DR Y LO CATION USE ONL Y POWER ADAPTER NOTE: The appropriate Power Adapter is included with your modem. SWITCHING AC ADAPTER Ter a yo n AC Adaptor POWER CORD READY CABLE RECV SEND ENET USB POW…

5, Terayon TJ 411 Getting Started TJ 411 DOCSIS Cable Modem Installation Guide 3 System Requirements Before you begin installing your new cable modem, make sure your computer system has the following hardware and software. NOTE: Computers using Windows 95, NT 4.0, or a Macintosh operating system must use an Ethernet port to connect to the TJ 411 or 411E Modem. Installation Overview As you follow the self-installation process, you may be asked to perform some tasks you have…

6, Connecting the Modem 4 TJ 411 DOCSIS Cable Modem Installation Guide INSTALLING THE MODEM Connecting the Modem To install your new cable modem, perform the following procedures in order. Modem Connectors Before you begin installing your new cable modem, take a moment to familiarize yourself with the modem connectors identified in Figure 2. An explanation of each connector follows the illustration. Figure 2 Modem Connectors 1 - USB Serial Port Connects the modem to the USB …

7, Connecting the Modem TJ 411 DOCSIS Cable Modem Installation Guide 5 Connecting the Coaxial Cable to the Modem To connect your new cable modem to the coaxial cable, do the following: 1. Remove your new cable modem from its box and place it near your computer. 2. Locate the coaxial data cable supplied by your cable company. 3. Connect the end of the coax cable to the RF connector on the modem as shown in Figure 3. Tighten the connection with a suitable spanner. Figure 3 Connecting the Data Cable to the Modem TERAYON DOCSIS CABLE MODEM …

8, Connecting the Modem 6 TJ 411 DOCSIS Cable Modem Installation Guide Connecting the Power Adapter to the Modem Power for your cable modem is generated by the Power Adapter unit that comes with the modem. The Power Adapter shipped with your TJ 411 or 411E modem is one of the adapters shown in Figure 4, in compliance with the requirements of your country. Figure 4 Power Adapters To connect the Power Adapter to the modem, do the following: 1. Remove the modem Power Adapter from the mode…

9, Connecting the Modem TJ 411 DOCSIS Cable Modem Installation Guide 7 Connecting the Modem to your PC In order for your computer to communicate with your new modem and the Inter- net, it must be equipped with a network interface. Today’s computers are typically equipped with either a 10 Base-T Ethernet card or a Universal Serial Bus (USB) port. The TJ 411 or 411E modem comes equipped with RJ-45 Ethernet and USB connectors, allowing the modem to connect to either an Ethernet port or a USB serial port. To connect your new modem to your PC, do th…

10, Terayon TJ 411 Connecting the Modem 8 TJ 411 DOCSIS Cable Modem Installation Guide Connecting the 10 Base-T Ethernet Cable To connect the 10 Base-T Ethernet cable, follow these steps: 1. Retrieve the 10 Base-T Ethernet cable from the box the modem came in. Use Figure 1 on page 2 to identify the cable. 2. Using Figure 6 as a guide, connect one end of the 10 Base-T Ethernet cable to the RJ-45 Ethernet port on the back of the modem. Figure 6 Connecting the Ethernet Cable to the Modem 3. Connect the remaining end of the 10 Base-T Ethernet cable into the R…

11, Connecting the Modem TJ 411 DOCSIS Cable Modem Installation Guide 9 Figure 7 Connecting the Ethernet Cable to the NIC 10 BASE-T ETHERNET CABLE FROM MODEM ETHERNET PORT ETHERNET PORT PC TOWER REAR VIEW ETHERNET INTERFACE CARD …

12, Connecting the Modem 10 TJ 411 DOCSIS Cable Modem Installation Guide Connecting the USB Cable In order for your computer USB Interface to pass data back and forth to the TJ 411 or 411E Modem, you must connect a USB cable to the modem USB port and the USB port on the back of the computer. To connect the USB cable, follow these steps: 1. Retrieve the USB cable from the box the modem came in. Use Figure 1 on page 2 to identify the cable. Notice that the USB cable has two types of connectors…

13, Connecting the Modem TJ 411 DOCSIS Cable Modem Installation Guide 11 3. Insert the USB cable “A” connector into the computer USB Serial port on the back of your computer as shown in Figure 10. NOTE: Your computer may be a desktop model or a tower model in which case it will look different than the illus- tration shown in Figure 10. Figure 10 Connecting the USB Cable to the Computer USB Serial Port 4. Proceed to “Starting the Modem” on page 12. USB PORT A CONNECTOR USB CABLE FROM MODEL TJ 411 or TJ 411E MODEM PC TOWER REAR…

14, Connecting the Modem 12 TJ 411 DOCSIS Cable Modem Installation Guide Starting the Modem To start operating your new TJ 411 or 411E cable modem, do the following: 1. Power on your computer and wait until it completes the boot-up process. 2. Plug the Power Adaptor power cord into an appropriate AC power outlet. NOTE: If you have connected the TJ 411 or 411E Modem to your computer using the USB port, your computer will prompt you to load a USB driver as soon as you apply power to the modem. Load the USB Drivers CD that came with the mode…

15, Connecting the Modem TJ 411 DOCSIS Cable Modem Installation Guide 13 Reading Your Modem Lights The indicator LEDs on the front panel of the TJ 411 or 411E cable modem tell you what’s happening during modem initialization and communications sessions. The table below tells you the LED condition (ON, OFF, or Blinking) during initializa- tion and communications sessions. X = Don’t Care Modem Status POWER USB ENET SEND RECV CABLE READY Initialization Sequence Power ON ON ON X OFF ON ON ON Hardware Testing ON Blinking X X Blinking Blinking Blinking Se…

16, Troubleshooting 14 TJ 411 DOCSIS Cable Modem Installation Guide TROUBLESHOOTING Troubleshooting Problem: I cannot access my E-mail or Internet Service. Possible solution: Check all connections. Make sure the cable line is securely connected to the cable jack on the back of the modem. Verify the Ethernet or USB cable is securely plugged into both the modem and your network interface card or USB network interface. Make sure your Power Adapter is properly plugged int…

17, Terayon TJ 411 Troubleshooting TJ 411 DOCSIS Cable Modem Installation Guide 15 to the modem, call your cable company to verify whether or not a weak signal may be the problem. Problem: The power on my modem goes on and off sporadically. The Cable light never stops blinking. Possible Solution: You may be using the wrong power supply. Check that the power supply you are using is the one that came with your cable modem. If you cannot connect to the Internet at all, use this checklist to help identify poss…

18, Technical Support and General Inquires 16 TJ 411 DOCSIS Cable Modem Installation Guide TECHNICAL SUPPORT Technical Support and General Inquires Welcome to Terayon DOCSIS Cable Modem Support. Terayon provides service and support in the following ways: E-mail Support [email protected] During regular business hours, we will respond within 1 to 4 hours. After hours, we will respond the morning of the next day. Find Terayon Support on the Terayon Web Site Visit our web site at: http://www.…

19, Terayon TJ 411 Warranty TJ 411 DOCSIS Cable Modem Installation Guide 17 WARRANTY Warranty Terayon warrants that for a period of three (3) years from the date of purchase from Terayon or an authorized reseller the product will be free from defects in material and workmanship under normal use. If this product is not in good work- ing order as warranted, the sole and exclusive remedy shall be, at Terayon's option and expense, to repair the defective product or to provide an equivalent replace- ment product. All products that are replaced will become the pr…