Altigen Altiware Open Edition 4.0 Reporting Manual

36, -- Call Detail Reporting Guide -- September 2000 -- Page 36 -- Calls in Queue = For a given workgroup and selected time interval, count the number of records where Party1 WG wait duration >0 AND/OR Party2 WG wait duration >0 AND the Party1 or 2 exit queue timestamp is less …

31, -- Call Detail Reporting Guide -- September 2000 -- Page 31 -- 5.0 Outbound Route View Date: 07/17/2000 - 24 Hour Period Route Name Sprint1 MCI North Campus…

25, Altigen Altiware Open Edition 4.0 -- Call Detail Reporting Guide -- September 2000 -- Page 25 -- Number of calls transferred by agents to another location (outside, inside) by workgroup StartTime TrunkDirection =2 Party1WGHandleDuration>0 TrunkRoute=(not blank) and/or Party2Number=(not blank) By Party1W…

33, -- Call Detail Reporting Guide -- September 2000 -- Page 33 -- 10.0 Inbound Call View - Time Date: 07/17/2000 - 24 Hour Period WG Number: __________ user entered (‘All’ an option) …

7, -- Call Detail Reporting Guide -- September 2000 -- Page 7 -- 2.3 Call Detail Recording - Past and Present AltiGen Communications has redesigned its CDR (Call Detail Recording) database in Release 4.0. It is entirely different than prior releases, and the data schema for the database is p…

24, -- Call Detail Reporting Guide -- September 2000 -- Page 24 -- Total number of calls going to VM from AA by autoattendant name StartTime TrunkDirection =2 Attendant Duration >0 Party1WGHandleDuration =0 ExitState=10 or 20 By AutoAtdnName Total number of calls terminating in AutoAt…