Altigen Call Detail Reporting Manual 

84, Records and Data Schema CDR Manual 75 Records and Data Schema S Score - This may or may not be found in the reports created within Call Analyst depending on applications created by the customer, not Call Analyst or AltiGen. Score is a number that represents how well a supervisor bel…

52, Records and Data Schema CDR Manual 43 Records and Data Schema Record Duration Duration in seconds of NOVO recording Exit State State of call when it was disconnected (see Table 1, “CDR Call Format,” on page 56 for details) URL URL when “call” is initiated by AltiWeb user clicki…

54, Altigen Call Detail Reporting Records and Data Schema CDR Manual 45 Records and Data Schema Route1 Outcall Route Name, as set in AltiAdmin Route2 Outcall Route Name, as set in AltiAdmin PARTY Start Time Outgoing call: Time and date when caller receives ringback, busy, or connect signal Incoming call: Time and date when AA p…

40, Data Storage CDR Manual 31 Data Storage To i nstall the External Logger Service (E LS) program on t he SQL server: 1. Insert the AltiWare OE 4.5 CDROM into the target server CDROM drive. 2. Using Windows Explorer (or similar mechanism), locate the External Logger Service directory and then find…

62, Records and Data Schema CDR Manual 53 Records and Data Schema Outgoing Calls Count of outgoing calls Outgoing Calls Duration Sum of duration of Outgoing Calls, where duration lasts from the time the call enters “Connected” state until the time the call is disconnected Calls Transfer…