Altigen Center Operation & User’s Manual

71, Altigen Center One Number Access Center 4.0 User Guide 61 Configuration Using this dialog box, you can set up to four different schedules. You can enable or disable each schedule by selecting or deselecting its check box. • Enable the Verify Caller ID check box and then specify the incomin…

47, Call Handling Center 4.0 User Guide 37 AltiAgent The window consists of the following displays and buttons: •The Workgroup Status panel displays statistical information about the current workgroup. Above the panel are tabs that allow you to switch the view between the workgroups…

59, Viewing Agent Statistics Center 4.0 User Guide 49 AltiSupervisor Viewing a History of Agent Activity Click the History button in the Agent Statistics window to view a history of agent activity for the currently selected workgroup’s agents. Figure 24. Agent Call History window The Ca…

18, Getting Started 8 Center 4.0 User Guide To Log In 1. Run the Center application and, if this is the first login to this AltiServ system, enter the servers IP address or name of the system you will be using. If this is not your first login, go on to the next step. Figure 1. Logg…

74, Configuring Your Station Settings 64 Center 4.0 User Guide Adding or Editing Station Speed Entries 1. Click a Station ID to select it. 2. Click the Edit button. 3. When the Dial Setting dialog box appears, add or edit the Number. Optionally, to aid your memory, add or edit the Name and Comme…