AT&T MERLIN LEGEND Calling Group Supervizor's Manual

Supervizor's Manual for AT&T MERLIN LEGEND Calling Group Telephone (75 pages)

Specifications:

42/42594-merlin_legend_calling_group_supervizors_guide.pdf file (04 Dec 2023)
  • Manufacturer: AT&T
  • Category of Device: Telephone
  • Document: MERLIN LEGEND Calling Group, File Type: PDF Supervizor's Manual
  • Updated: 04-12-2023
  • Count of Pages: 75
Download MERLIN LEGEND Calling Group Manual (75 pages)

Read PDF Document Online:

Data: UPD 4th December 2023

AT&T MERLIN LEGEND Calling Group Telephone PDF Supervizor's Manual (Updated: Monday 4th of December 2023 07:38:48 PM)

Rating: 4.6 (rated by 85 users)

Compatible devices: 927, E2912B, MERLIN LEGEND MLX Direct-Line Consoles, CL82311, 17939, 7407, MS2085, MERLIN LEGEND Release 2.0 MLX-10 Non-Display Telephone.

Recommended Documentation:

  • MERLIN LEGEND Operation & user’s manual (UPD: 27 Mar 2024, at-t/merlin-legend.pdf) ()
  • MERLIN LEGEND Communications System Release 2.0 Maintenance and troubleshooting manual (UPD: 07 Aug 2023, at-t/merlin-legend-communications-system-release-2-0.pdf) ()
  • DEFINITY Remote Port Security Device Operation & user’s manual (UPD: 06 Oct 2023, at-t/definity-remote-port-security-device.pdf) ()
  • EL52103 Operation & user’s manual (UPD: 13 Aug 2023, at-t/el52103.pdf) ()

Text Version of AT&T MERLIN LEGEND Calling Group Telephone Manual (Summary of Contents)

(Ocr-Read of AT&T MERLIN LEGEND Calling Group Document (Main Content), UPD: 04 December 2023)

  • 49, Calling Group Supervisor Activities Entering and Exiting Supervisor Mode Your phone can operate as either a supervisor phone or a normal phone. In the supervisor mode, the lights next to each Agent button show agent status (available or unavailable) so you know who is available for inc…

  • 12, AT&T MERLIN LEGEND Calling Group Calling Group Overview A calling group is a team of agents who handle the same kinds of calls. These calls are usually not meant for a particular agent and can be handled by any agent in the group. Your company may have as many as 32 calling groups with up to 20 agents per group. An …

  • 36, Calling Group Supervisor Telephones To Program a Calls-in-Queue Alarm Button on Supervisor and Agent Analog Multiline Phones 1. 2. 3. 4. 5. 6. Label button to be programmed with Calls-in-Queue Alarm (name of calling group), for example, Sales. Slide T/P switch to P. Press button labeled with Ca…

  • 52, Calling Group Supervisor Activities Monitoring Agent Status Agent status is the availability of an agent to take calls. Agents must sign in to let the system, and you, know that they’re ready to take calls (available status) and sign out when they leave their phones for lunch or breaks (unav…

  • 28, Calling Group Supervisor Telephones Feature Button The Feature button on your phone is for using and programming your phone’s features, including calling group features. If you have an MLX phone, this button is an imprinted, dedicated button. If you have an analog multiline t…

  • 21, Calling Group Supervisor Telephones Buttons on Your Phone On any of the calling group supervisor phones, you need the same buttons to use the calling group features. Some of these buttons are on all the phones, others you need to program. The next two figures show a group supervisor, firs…

DOC-4af83af1:

Recommended:
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    4880 - Stylus Pro Color Inkjet Printer

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Operating Impressions, Questions and Answers: