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166, 9-12 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01 Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module Table 9-3 provides general troubleshooting information for the Cisco Unified IP Phone Expansion Module. Phone …
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99, CHAPTER 5-1 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01 5 Configuring Features, Templates, Services, and Users After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use the Cisco Unified Communications Manager Administration application to configure telephony features, optionally modify phone templates, set up services, and assign users. This chapter provides an o…
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156, Cisco 7942G - Unified IP Phone VoIP 9-2 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01 Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phone into the network port, the phone should go through its normal startup process as described in “Verifying the Phone Startup Process” section on page 3-12 and the LCD screen should display information. If the phone does…
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4, Cisco 7942G - Unified IP Phone VoIP Contents iv Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01 CHAPTER 2 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-…
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190, D-4 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01 Appendix D Technical Specifications Network and Access Port Pinouts
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5, Contents v Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01 Installing the Cisco Unified IP Phone 3-6 Attaching a Cisco Unified IP Phone Expansion Module 3-9 Adjusting the Placement of the Cisco Unified IP Phone 3-10 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-10 Securing the Phone with a Cable Lock 3-10 Mounting the Phone to the Wall 3-11 Verifying the Phone Startup Process 3-12 Configuring Startup Network Settings…
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37, 2-3 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Cisco Unified IP Phone You can resolve these issues by isolating the voice traffic onto a separate VLAN. The switch port that the phone is connected to would be configured to have separate VLANs for…
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158, 9-4 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01 Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems • IP Address, Subnet Mask, Default Router—If you have assigned a static IP address to the phone, you must manually enter settings for these options. See the “Network Configuration Menu” section on page 4-5 for instructions. If you are using DHCP, check the IP addresses d…
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191, Cisco 7942G - Unified IP Phone VoIP IN-1 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01 INDEX Numerics 802.1X authentication server 1-16 authenticator 1-16 description 1-5 network components 1-15 supplicant 1-15 Troubleshooting 9-9 802.1X Authentication menu about 4-28 options Device Authentication 4-32 EAP-MD5 4-32 EAP-MD5 Device ID 4-32 EAP-MD5 Re…
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25, 1-13 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Identifying Encrypted and Authenticated Phone Calls When security is implemented for a phone, you can identify authenticated or encrypted phone calls by icons on the screen on the phone. In an authenticated call, all devices participating in th…
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140, 7-14 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu
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56, 3-8 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figure 3-1 Cisco Unified IP Phone 7962G and 7942G Cable Connections Related Topics • Adjusting the Placement of the Cisco Unified IP Phone, page 3-10 • Verifying the Phone Startup Process, page 3-12 • Configuring Startup Network Settings, page 3-13 • Configuring Security on the Cisco Unified IP Phone, page 3-14 1 DC a…
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169, Cisco 7942G - Unified IP Phone VoIP 9-15 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01 Chapter 9 Troubleshooting and Maintenance Monitoring the Voice Quality of Calls You can configure users’ Cisco Unified IP Phones with QRT. When you do so, users can report problems with phone calls by pressing the QRT softkey. This softkey is available only when the Cisco Unified IP Phone is in the Connected, Connected Conference, Connected Transfer, and/or OnHook states. When a user presses the QRT so…
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204, Cisco 7942G - Unified IP Phone VoIP Index IN-14 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01
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141, CHAPTER 8-1 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01 8 Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: • Device information • Network configuration information • Network statistics • Device logs • Streaming statistics This chapter describes the information that you can obtain from the phone’s web page. You can use this information to …
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105, Cisco 7942G - Unified IP Phone VoIP 5-7 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01 Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Distinctive Ring Users can customize how their phone indicates an incoming call and a new voice mail message. For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, &…
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145, 8-5 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Network Configuration The Network Configuration area on a phone’s web page displays network configuration information and information about other phone settings. Table 8-2 describes these items. You can view and set many of these items from the Network Configuration Menu a…
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40, Cisco 7942G - Unified IP Phone VoIP 2-6 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Phone Configuration Files Phone Configuration Files” chapter in Cisco Unified Communications Manager Security Guide. A phone requests a configuration file whenever it resets and registers with Cisco Unified Communications Manager. A phone accesses a default configuration file named XmlDefault.c…
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126, Cisco 7942G - Unified IP Phone VoIP 6-6 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01 Chapter 6 Customizing the Cisco Unified IP Phone Configuring Wideband Codec Step 4 Use a text editor to edit the List.xml file. See the “List.xml File Format Requirements” section on page 6-4 for the location of this file, formatting requirements, and a sample file. Step 5 Save your modifications and close the List.xml file. Note When …
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201, Index IN-11 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01 Busy Lamp Field (BLF) Pickup 5-3 Busy Lamp Field (BLF) speed dial 5-3 call display restrictions 5-4 caller ID 5-5 caller id blocking 5-5 call forward 5-4 call park 5-5 call pickup 5-5 call recording 5-5 call waiting 5-5 Cisco IP Manager Assistant (Cisco IPMA) 5-5 client matt…
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200, Index IN-10 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01 description 5-13 subscribing to 5-19 services button, description of 1-3 Services URL 4-15 Services URL button 5-13, B-4 settings button, description of 1-3 Settings menu access 3-14, 4-2 shared line 5-13, B-4 shield icon 1-9 signaling authentication 1-11 signaling encryption 1-11 Silent Monitoring B-4 silent monitoring 5-1…
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62, 3-14 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone • You also may configure the domain name and the DNS server settings, if necessary. Collect this information and see the instructions in Chapter 4, “Configuring Settings on the Cisco Unified IP Phone.” Configuring Security on…
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150, 8-10 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Rx size64 Total number of packets received, including bad packets, that are between 0 and 64 bytes in size Rx size65 to127 Total number of packets received, including bad packets, that are between 65 and 127 bytes in size Rx size128 to255 Total number of packets received, including bad packets, that are between 128 and 25…
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187, D-1 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01 APPENDIX D Technical Specifications The following sections describe the technical specifications for the Cisco Unified IP Phone 7962G and 7942G. • Physical and Operating Environment Specifications, page D-1 • Cable Specifications, page D-2 • Network and Access Port Pinouts, page D-2 Physical and Operating Environment Spec…
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14, 1-2 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7962G and 7942G Understanding the Cisco Unified IP Phone 7962G and 7942G Figure 1-1 shows the main components of the Cisco Unified IP Phone 7962G. Figure 1-2 shows the main components of the Cisco Unified IP Phone 7942G. Figure 1-1 Cisco Uni…
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71, 4-7 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu PC Port Configuration Speed and duplex of the access port (labeled 10/100/1000 PC). Valid values: • Auto Negotiate • 10 Half—10-BaseT/half duplex • 10 Full—10-BaseT/full duplex • 100 Half—100-BaseT/half duplex • 100 Full—1…
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122, 6-2 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01 Chapter 6 Customizing the Cisco Unified IP Phone Creating Custom Phone Rings Creating Custom Phone Rings The Cisco Unified IP Phone ships with two default ring types that are implemented in hardware: Chirp1 and Chirp2. Cisco Unified Communications Manager also provides a default set of additional phone ring sounds that are implemented in softwar…
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128, 7-2 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Model Information Screen Model Information Screen The Model Information screen includes the options described in Table 7-1. To display the Model Information screen, press the Settings button and then select Model Information. To exit the Model Information screen, press the Exit softkey. Status Menu To display the…
