Specifications:51/51165-16cc.pdf file (30 Oct 2023)
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Avaya Agent Deskphone 16CC Cordless Telephone, Telephone PDF Operation & User’s Manual (Updated: Monday 30th of October 2023 12:22:01 AM)
Rating: 4.5 (rated by 50 users)
Compatible devices: 3701, 3725, Integral D3, Vantage K175, Aria, 3626 Series, 3903, 3711.
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2, Contents Notices.............................................................................................................5 Top Display Line Combinations for Agents.................................................7 Introduction to the Avaya Agent Deskphone 16CC............................…
7, Top Display Line Combinations for Agents What you see on the top line of the screen depends on what you are doing at the time (your agent work mode) and whether you are idle or have an active, held, or incoming call. Top line space is limited, and sometimes it's hard to determine whether you …
10, Avaya Agent Deskphone 16CC Telephone Button/Feature Descriptions Name Description Message Waiting Indicator An illuminated red light in the upper-right corner of your phone indicates you have voicemail messages waiting. This light flashes when you receive an incoming call. Phone Display Ther…
3, Making an outgoing call on a bridged line......................................................................17 Contacts........................................................................................................18 Searching for a contact.................................…
8, 1st Field (Agent State) shows 2nd Field (Work Mode) shows 3rd Field (DAC Pending) shows 4th Field (Time of Day) shows What they mean: Aux or Aux with RC DAC Time You are not available to receive DAC or ACD calls, but a DAC is pending. ACW Time You are performing after call …
19, Avaya Agent Deskphone 16CC Adding a new contact 1. Press the Contacts button. 2. Press the More softkey. 3. Press the New softkey. 4. Enter the first name using the dialpad. To enter characters using the dialpad: a. Press the number key that corresponds to the letter or number you want to enter until the letter or…
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