Cadillac 1997 Catera Manual, Owner Assistance Information

28, When you make an inquiry, you will need to give the year, model and mileage of your vehicle and your Vehicle Identification Number (VIN). Customer Assistance Offices Cadillac encourages customers to call the toll-free number for assistance. If a U.S. customer wish…

29, GM Participation in an Alternative Dispute Resolution.Program Both Cadillac and your Cadillac Catera dealer are committed to making sure you are completely satisfied with your new vehicle. Our experience has shown if a situation arises where you feel your concern has not been adequately …

32, Cadillac 1997 Catera The Genuine GM Protection Plan Many owners seek to enhance their vehicle ownership ------------------------ after the expiration of the standard GM vehicle warranty I by purchasing an optional service contract. That’s why General Motors offers its own GM Protection Plan, a service c…

27, Assistance For Text Telephone (TTY) Users To assist customers who are deaf or hard of hearing and who use Text Telephones (TTYs), Cadillac has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with Cadillac by dialing: 1-800-833-2622 in the U…

26, Owner Assistance Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s Sales or Service Departm…