DirecTV Universal 1 Installation Manual

11, 11 TM 11 Installation and Activation 7. The Install Shield provides the customer with options to select a Complete or Custom setup type. The Complete option should always be chosen. 8. When trying to launch the GenieGO application, if you cancel or did not complete the .NET Framework …

5, 5 TM 5 Installation Requirements Compatible Devices The following is a list of hardware requirements the GenieGO must have to operate normally: PC ∎ Video Card: 32 MB minimum (128 MB recommended) ∎ Windows OS ∎ XP SP3 and higher ∎ Vista ∎ Windows 7 ∎ Windows 8 (no…

3, 3 TM 3 Comparison of Generations Remember, the GenieGO allows customers to take programs from their HD-DVRs and make them available on their PCs, MACs or other mobile clients. It does so by connecting to the customer’s broadband-connected or WiFi-capable home network, a network which has HD-…

28, 28 TM Troubleshooting Activation Symptom: Setup complete, but Out-of-Home still fails: Note: Out-of-Home streaming can only be setup using a PC or Mac. ∎ Relaunch client and re-run test. ∎ Verify the customer does not have multiple routers in their network. (More than on…

4, 4 TM 4 Installation Requirements Installation Requirements DIRECTV customers will need to meet the following minimum requirements in order to use GenieGO: ∎ DIRECTV Model HR2x/R22, HR34 and/or HR44 HD-DVR ∎ The HD-DVR must be connected to the same network as GenieGO. ∎…

29, DirecTV Universal 1 29 TM Troubleshooting DVR Management The following errors or symptoms can occur after activation but during normal operation: Error message: “There are no recordings at this time” ∎ Open GenieGO Client application and verify the HD-DVR is set to “Enable DVR”. ∎ Possible issue with…