Specifications:585/585905-2050_user_guide.pdf file (04 Nov 2023)
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Nortel 2050 IP Phone, Network Router PDF Operation & User’s Manual (Updated: Saturday 4th of November 2023 04:58:19 PM)
Rating: 4.4 (rated by 96 users)
Compatible devices: Meridian Meridian 1, 4025, 1140E, 3456, 4000, LIP-6812, BayStack 450 Switch, LinkPlexer.
Recommended Documentation:
40, Supervisor features 40 Note: If Contact Center Manager Administration is in use, and if multiple Agents have pressed Emergency, the connected PC displays a list of Agents who have pressed Emergency. Using Call Agent Use the Call Agent feature to contact an agent. To use the Call Agent fea…
36, Nortel 2050 Agent features 36 Answering or making non-ACD calls Use the non-ACD calls feature to receive and place calls using your individual line. The indicator remains lit while the call is active. Placing a call 1. Click your individual DN key. 2. Use the keypad to dial the telephone number. Answering a…
39, Supervisor features 39 Using Agent key Use the Agent feature to connect, observe, or monitor the status of each agent position. Each Agent key links to a particular agent position when used with the Call Agent or Observe Agent key. To activate the Agent feature: 1. Click Call Age…
29, Agent and Supervisor features 29 Logging in using Agent ID and Multiple Queue Assignments If your configuration uses Multiple Queue Assignment (MQA, use the following procedure. MQA login involves entering a four-digit Agent ID and up to five ACD Directory Numbers (DN), with the…
27, Agent and Supervisor features 27 Agent and Supervisor features This section describes login features common to the Call Center Agent and Supervisor. The IP Softphone 2050 supports six line (DN) and feature keys, accessible from the Call Control window. Figure 7: Line and feature keys Use th…
16, IP Softphone 2050 Call Control window 16 Figure 4: Call Control Window—Compact Theme (silver) Accessibility Interface The Accessibility Interface works with JAWS® for Windows from Freedom Scientific—screen reading software that lets visually impaired users access the full range of…
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