VeriFone VX 520 Quick Reference Manual

Quick Reference Manual for VeriFone VX 520 Credit Card Machine, Handhelds (1 pages)

Specifications:

879/879330-vx_520.pdf file (11 Oct 2023)
  • Manufacturer: VeriFone
  • Category of Device: Credit Card Machine, Handhelds
  • Document: VX 520, File Type: PDF Quick Reference Manual
  • Updated: 11-10-2023
  • Count of Pages: 1
Download VX 520 Manual (1 pages)

Read PDF Document Online:

Data: UPD 11th October 2023

VeriFone VX 520 Credit Card Machine, Handhelds PDF Quick Reference Manual (Updated: Wednesday 11th of October 2023 06:28:11 PM)

Rating: 4.3 (rated by 67 users)

Compatible devices: Vx680 3G Series, VX 680 Series, QX1000, VX 690, EFTPOS 1, VX 675, VX 820, 8000.

Recommended Documentation:

Text Version of VeriFone VX 520 Credit Card Machine, Handhelds Manual (Summary of Contents)

(Ocr-Read of Document's Main Page, UPD: 11 October 2023)


HARDWARE
FOR ASSISTANCE...
Aruba: (297)-588-0101 
Bahamas & TCI: (242)-326-CARD (2273) 
Family Islands: (242)-300-8472 
Barbados: 1-(888)-847-5803 
Cayman: 1-(888)-847-5803 
Curacao: (5999)-763-8438 
Eastern Caribbean: 1-(888)-847-5803 
Trinidad & Tobago: (868)-625-1083
USING THE TERMINAL
SETTING UP YOUR TERMINAL
Printer well
Scroll Down Scroll Up
Display screen
Magnetic stripe 
card reader
Keypad
TRANSACTION STEPS
To process any transaction/use any feature start
 from the idle screen: 
1. Start up the device – system will automatically begin SoftPay  
    application, the Debit/Credit processing application 
2. Swipe/Insert EMV/Tap for Contactless
    * Always press     after keying in data 
    * Press a gray key       to select a menu item/option 
    * Prompting is dependent on the terminal’s configuration 
VERIFONE PINPAD 1000SE
When prompted, the cardholder uses the PINpad to input their 
Personal Identification number (PIN) for debit transactions. 
Note: Respect the privacy of the cardholder while they key in 
their PIN, and encourage them to protect their PIN.
ERROR MESSAGES
As a general rule, press       to clear any error message on the terminal 
screen. If the error persists after you’ve tried the solution(s), call Customer 
S
ervice for assistance.
• Card Not Supported – Ask the customer for another form of payment  
(i.e., ask for another card).
• Card Swipe Error – Swipe the card again, or enter the Card number 
manually.
• Comm Error-Cxxx – Retry the transaction.
• Connection Failed / TCP Error – See “No Network Connection” 
error message.
• Err Entering PIN – Re-enter the PIN (before the PINpad times out again).
• Error Reading Card Device – Swipe the card again.
• Please Check Line – Ensure the phone line is inserted securely into 
both the terminal’s phone port and the wall jack.
• No Manual Entry – Swipe the card instead.
• No Record Found – The record is not in the open batch.
• PIN Pad Error – Ensure that the PINpad cable is inserted securely into 
both the PINpad’s port and the terminal’s port.
• PP Not Connected – See “PIN Pad Error” message.
• Swipe Only – Swipe the card to do this transaction.
• Void Not Allowed – This is a debit transaction, which cannot be voided.
OTHER HARDWARE ISSUES
• PINpad display is blank: See “PIN Pad Error” error message.
• Printer light blinks: Press the Printer button to open the lid. Place a new 
paper roll in the paper well (unroll enough paper so that when the lid is 
closed, the paper slip is clamped against the cutting teeth).
TERMINAL FUNCTION KEYS
  CANCEL: Cancel a transaction or clear a message.
CORRECTION: Delete characters.
  ENTER: Submit data (e.g., Amount, IDs, Card #, etc.).
       SELECTION: Select menu item/option.
ENTERING CHARACTERS
• Alpha Characters: Press a number key once and then press the ALPHA 
key (repeatedly if necessary until the desired letter appears).
• Special Characters: Press a number key once, and then press the 
ALPHA key (repeatedly if necessary until the desired character appears).
for character... press
<space> - + & 0
. \ 1
~ 2
% 3
for character... press
@ 4
/ 5
? 6
[ 7
for character... press
] 8
( 9
‘ “ ) *
$ : = ^ #
SETTING UP SERVER IDs & PASSWORDS 
This option is used when User IDs and passwords are required to  
operate the terminal.
1. Select      MENU arrow down to, and select SERVER SIGN ON / OFF.
2. Enter the ID number (4–digit number provided by the employer) of the User.
3. Press        .
4. SIGN ON? Select Yes (or No to cancel operation).
5. Allow the user to enter their 4–digit password.
6. Press        .
7. The process is now complete.
Note: The operator of the terminal MUST input a 4–digit password that is 
known only to that person as they will assume responsibility for all transactions 
processed using their ID and password.
SIGNING OFF / DELETING A SERVER
1. Select      MENU arrow down to, and select SERVER SIGN ON / OFF.
2. Enter the ID number (4–digit number provided by the employer) of the User.
3. Press        .
4. SIGN OFF? Select Yes (or No to cancel operation).
5. Input the 4–digit password of the user.
6. Press        .
7. The process is now complete.
EMV card reader
VeriFone Vx 520 & 680 
Quick Reference Guide
C@23
M
@83 Y@8 K@53
141185WK_r2_R8_RBC_SettingUpYourTerminal.indd 1 3/11/15 11:13 PM





DOC-2a4d22db:

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