Specifications:879/879330-vx_520.pdf file (11 Oct 2023)
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VeriFone VX 520 Credit Card Machine, Handhelds PDF Quick Reference Manual (Updated: Wednesday 11th of October 2023 06:28:11 PM)
Rating: 4.3 (rated by 67 users)
Compatible devices: Vx680 3G Series, VX 680 Series, QX1000, VX 690, EFTPOS 1, VX 675, VX 820, 8000.
Recommended Documentation:
HARDWARE FOR ASSISTANCE... Aruba: (297)-588-0101 Bahamas & TCI: (242)-326-CARD (2273) Family Islands: (242)-300-8472 Barbados: 1-(888)-847-5803 Cayman: 1-(888)-847-5803 Curacao: (5999)-763-8438 Eastern Caribbean: 1-(888)-847-5803 Trinidad & Tobago: (868)-625-1083 USING THE TERMINAL SETTING UP YOUR TERMINAL Printer well Scroll Down Scroll Up Display screen Magnetic stripe card reader Keypad TRANSACTION STEPS To process any transaction/use any feature start from the idle screen: 1. Start up the device – system will automatically begin SoftPay application, the Debit/Credit processing application 2. Swipe/Insert EMV/Tap for Contactless * Always press after keying in data * Press a gray key to select a menu item/option * Prompting is dependent on the terminal’s configuration VERIFONE PINPAD 1000SE When prompted, the cardholder uses the PINpad to input their Personal Identification number (PIN) for debit transactions. Note: Respect the privacy of the cardholder while they key in their PIN, and encourage them to protect their PIN. ERROR MESSAGES As a general rule, press to clear any error message on the terminal screen. If the error persists after you’ve tried the solution(s), call Customer S ervice for assistance. • Card Not Supported – Ask the customer for another form of payment (i.e., ask for another card). • Card Swipe Error – Swipe the card again, or enter the Card number manually. • Comm Error-Cxxx – Retry the transaction. • Connection Failed / TCP Error – See “No Network Connection” error message. • Err Entering PIN – Re-enter the PIN (before the PINpad times out again). • Error Reading Card Device – Swipe the card again. • Please Check Line – Ensure the phone line is inserted securely into both the terminal’s phone port and the wall jack. • No Manual Entry – Swipe the card instead. • No Record Found – The record is not in the open batch. • PIN Pad Error – Ensure that the PINpad cable is inserted securely into both the PINpad’s port and the terminal’s port. • PP Not Connected – See “PIN Pad Error” message. • Swipe Only – Swipe the card to do this transaction. • Void Not Allowed – This is a debit transaction, which cannot be voided. OTHER HARDWARE ISSUES • PINpad display is blank: See “PIN Pad Error” error message. • Printer light blinks: Press the Printer button to open the lid. Place a new paper roll in the paper well (unroll enough paper so that when the lid is closed, the paper slip is clamped against the cutting teeth). TERMINAL FUNCTION KEYS CANCEL: Cancel a transaction or clear a message. CORRECTION: Delete characters. ENTER: Submit data (e.g., Amount, IDs, Card #, etc.). SELECTION: Select menu item/option. ENTERING CHARACTERS • Alpha Characters: Press a number key once and then press the ALPHA key (repeatedly if necessary until the desired letter appears). • Special Characters: Press a number key once, and then press the ALPHA key (repeatedly if necessary until the desired character appears). for character... press <space> - + & 0 . \ 1 ~ 2 % 3 for character... press @ 4 / 5 ? 6 [ 7 for character... press ] 8 ( 9 ‘ “ ) * $ : = ^ # SETTING UP SERVER IDs & PASSWORDS This option is used when User IDs and passwords are required to operate the terminal. 1. Select MENU arrow down to, and select SERVER SIGN ON / OFF. 2. Enter the ID number (4–digit number provided by the employer) of the User. 3. Press . 4. SIGN ON? Select Yes (or No to cancel operation). 5. Allow the user to enter their 4–digit password. 6. Press . 7. The process is now complete. Note: The operator of the terminal MUST input a 4–digit password that is known only to that person as they will assume responsibility for all transactions processed using their ID and password. SIGNING OFF / DELETING A SERVER 1. Select MENU arrow down to, and select SERVER SIGN ON / OFF. 2. Enter the ID number (4–digit number provided by the employer) of the User. 3. Press . 4. SIGN OFF? Select Yes (or No to cancel operation). 5. Input the 4–digit password of the user. 6. Press . 7. The process is now complete. EMV card reader VeriFone Vx 520 & 680 Quick Reference Guide C@23 M @83 Y@8 K@53 141185WK_r2_R8_RBC_SettingUpYourTerminal.indd 1 3/11/15 11:13 PM
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