ShoreTel 530 Operation & User’s Manual

31, 31 Changing the Agent State If you are a member of a workgroup and you need to log in to the workgroup at the start of your day, or log out to take a break, you can change your agent state via the IP 560/560g interface. Note that the Agent State option is only available if your PCM client type…

10, 10 Green 1000ms on, 1000ms off (Pickup, Pick/Unpark, Pickup NightBell Only) Offering Orange 250ms on, 250ms off (Unpark, Pick/Unpark Only) Held/ Parked Toggle Functions (Record, Whisper Mute) Off Function Off Orange Steady on Function Available Orange 500ms on, 500ms off Record A…

16, 16 After a conference is established, you can use the Show soft key to display all conferenced parties. If you wish to disconnect a party, scroll to the party's entry and press the Drop soft key. Using the Intercom The Intercom function allows you to connect with another party without …

27, ShoreTel 530 27 Changing Automatic Off Hook Preference ShoreTel users who frequently use a headset may want to use the Automatic Off Hook Preference feature to select which audio path (speakerphone or headset) is automatically activated when placing or receiving calls. You can control the call activity with…

18, 18 AUDIO CONTROLS Adjusting Ring Tone Volume To adjust the ring volume, while the handset is on hook and the speakerphone is off, press and on the volume button. By pressing repeatedly, you can turn the ringer volume off. Adjusting Handset Volume To adjust the handset volume, while the ha…

38, 38 before completing the transfer. Please see “Transferring a Call” on page 15 for more information. • Transfer to Mailbox – The ShoreTel system allows you to transfer a call directly to another party's mailbox. Please see “Diverting a Call” on page 14 for more informat…