Altigen ACM 5.1 Administration Manual

295, Chapter 22: Workgroup Configuration AltiWare ACM 5.1 Administration Manual 281 To set after-hours call handling, select the workgroup you want to work with from the Group List in the Workgroup Configuration window, then click the Business Hours tab. Figure 5. Workgroup Configura…

19, Chapter 1: Overview AltiWare ACM 5.1 Administration Manual 5 • Codec Profile - Multiple codec profiles with different settings can be created and applied to different locations. Each profile can have a different codec, jitter buffer, and packet length to accommodate different IP con…

291, Chapter 22: Workgroup Configuration AltiWare ACM 5.1 Administration Manual 277 The Service Level Calculations Options button opens the following dialog box. Figure 2. Service Level Calculation dialog box In the Method Options section, select one of the following: • TSL (Total Call Servi…

243, Altigen ACM 5.1 Chapter 16: Setting Up IP Extensions AltiWare ACM 5.1 Administration Manual 229 • Monitor Codec Usage—Viewing codec usage status. Setting an IP Extension To make an extension an IP extension, 1. In the Extension Configuration General tab, select the extension from the list at the l…

402, 388 AltiWare ACM 5.1 Administration Manual CT-Bus Test Tool The CT-Bus Test Tool is a tool that detects one-way connection, cross talk, bad MVIP cable and static noise problems. To run the CT-Bus Test Tool: 1. Stop AltiGen Switching Services before running this utility. 2. Launch CT-Bus T…

345, Chapter 25: Enterprise VoIP Network Management AltiWare ACM 5.1 Administration Manual 331 To set IP address ranges and assign codec profiles to them, in AltiEnterprise Manager click the IP Codec tab. By default, all private addresses are set to G.711 codec only. You can add individual IP …